:root {
  --bg: #f5f7f8;
  --panel: #ffffff;
  --text: #1d252c;
  --muted: #66717d;
  --line: #d9e0e6;
  --brand: #2563eb;
  --brand-dark: #1d4ed8;
  --danger: #b42318;
  --danger-bg: #fee4e2;
  --warning: #a15c07;
  --warning-bg: #fef0c7;
  --success: #067647;
  --success-bg: #dcfae6;
  --neutral-bg: #eef2f6;
  --shadow: 0 12px 28px rgba(16, 24, 40, 0.08);
}

.inbox-shell { max-width: none; height: 100vh; min-height: 0; padding: 0; display: flex; flex-direction: column; }
.inbox-shell .topbar { flex: 0 0 auto; min-height: 64px; margin: 0; padding: 12px 20px; border-bottom: 1px solid var(--line); background: #fff; align-items: center; }
.inbox-shell .topbar h1 { font-size: 20px; }
.inbox-grid { display: grid; grid-template-columns: 280px minmax(0, 1fr) 320px; flex: 1 1 auto; min-height: 0; gap: 0; align-items: stretch; }
.inbox-shell.context-collapsed .inbox-grid { grid-template-columns: 280px minmax(0, 1fr); }
.inbox-shell.context-collapsed .inbox-context-panel { display: none; }
.inbox-list-panel, .inbox-thread-panel, .inbox-ai-panel { min-height: 0; border-radius: 0; box-shadow: none; overflow: hidden; }
.inbox-list-panel { display: flex; flex-direction: column; border-width: 0 1px 0 0; }
.inbox-list-heading { flex: 0 0 auto; padding: 16px 14px 10px; }
.inbox-filters { display: grid; gap: 8px; flex: 0 0 auto; margin: 0; padding: 0 14px 12px; }
.inbox-filter-row { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.inbox-check { display: flex; align-items: center; gap: 6px; color: #475467; font-size: 13px; }
.inbox-list { display: grid; gap: 1px; min-height: 0; padding: 0 8px; overflow: auto; background: #f8fafc; }
.inbox-conversation { position: relative; display: grid; gap: 3px; width: 100%; padding: 12px 28px 11px 10px; border: 0; border-bottom: 1px solid #eaecf0; background: #fff; text-align: left; cursor: pointer; }
.inbox-conversation:hover, .inbox-conversation.selected { background: #eff6ff; box-shadow: inset 3px 0 0 var(--brand); }
.inbox-conversation strong, .inbox-conversation span, .inbox-conversation p, .inbox-conversation small { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.inbox-conversation strong { color: #101828; font-size: 14px; }
.inbox-conversation span, .inbox-conversation small { color: #667085; font-size: 12px; }
.inbox-conversation p { margin: 2px 0; color: #344054; font-size: 13px; }
.inbox-conversation-meta { display: flex; align-items: center; gap: 8px; min-width: 0; }
.inbox-priority { width: fit-content; padding: 1px 6px; border-radius: 999px; background: #eef2f6; color: #475467 !important; }
.inbox-priority-urgent { background: #fee4e2; color: #b42318 !important; }
.inbox-priority-high { background: #fff4e5; color: #9a3412 !important; }
.inbox-priority-low { background: #f2f4f7; }
.inbox-unread-count { position: absolute; right: 9px; top: 10px; min-width: 20px; padding: 2px 5px; border-radius: 999px; background: #d92d20; color: #fff !important; text-align: center; }
.inbox-load-more { flex: 0 0 auto; width: calc(100% - 16px); margin: 8px; }
.inbox-thread-panel { display: flex; min-width: 0; border-width: 0 1px 0 0; background: #f8fafc; }
.inbox-thread { display: flex; flex: 1 1 auto; min-width: 0; min-height: 0; flex-direction: column; }
.inbox-thread-header { display: flex; flex: 0 0 auto; justify-content: space-between; gap: 12px; padding: 16px 20px 12px; border-bottom: 1px solid #eaecf0; background: #fff; }
.inbox-thread-header h2 { margin: 0; color: #101828; font-size: 17px; }
.inbox-thread-header p { margin: 5px 0 0; color: #667085; font-size: 13px; }
.inbox-thread-actions { display: flex; align-items: center; gap: 8px; }
.inbox-back-to-list { display: none; }
.inbox-timeline { display: grid; align-content: start; gap: 10px; flex: 1 1 auto; min-height: 0; padding: 18px 20px; overflow: auto; }
.inbox-message { max-width: min(78%, 720px); padding: 11px 13px; border: 1px solid #e4e7ec; border-radius: 12px; background: #fff; box-shadow: 0 1px 2px rgba(16, 24, 40, 0.04); }
.inbox-message-heading { display: flex; justify-content: space-between; gap: 10px; color: #475467; font-size: 12px; }
.inbox-message time { color: #98a2b3; }
.inbox-message p { margin: 8px 0 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.inbox-customer { justify-self: start; border-left: 4px solid #1570ef; }
.inbox-reply { justify-self: end; border-right: 4px solid #12b76a; background: #f0fdf4; }
.inbox-note { max-width: 100%; justify-self: stretch; border-left: 4px solid #f79009; background: #fffaeb; }
.inbox-system { max-width: 100%; justify-self: stretch; border-left: 4px solid #98a2b3; background: #f9fafb; box-shadow: none; }
.inbox-send-button { margin-top: 8px; }
.inbox-composer { flex: 0 0 auto; padding: 10px 20px 14px; border-top: 1px solid #d9e0e6; background: #fff; }
.inbox-composer-tabs { display: flex; gap: 16px; margin-bottom: 8px; }
.inbox-composer-tab { padding: 4px 0; border: 0; border-bottom: 2px solid transparent; background: transparent; color: #667085; font: inherit; font-size: 13px; font-weight: 700; cursor: pointer; }
.inbox-composer-tab.active { border-color: var(--brand); color: var(--brand-dark); }
.inbox-composer-form { display: grid; gap: 8px; }
.inbox-composer-form label { display: grid; gap: 6px; color: #344054; font-size: 13px; font-weight: 700; }
.inbox-composer-form textarea { min-height: 92px; resize: vertical; }
.inbox-context-panel { display: flex; flex-direction: column; gap: 12px; padding: 16px; overflow: auto; background: #fff; }
.inbox-ai-warning { padding: 9px; border-radius: 7px; background: #fff4e5; color: #9a3412; font-size: 13px; }
.inbox-ai-draft { min-height: 160px; padding: 12px; border: 1px dashed #98a2b3; border-radius: 7px; white-space: pre-wrap; overflow-wrap: anywhere; }
.inbox-empty { display: grid; flex: 1 1 auto; min-height: 0; place-items: center; color: #667085; }
.inbox-error { flex: 0 0 auto; margin: 10px 20px 0; }
.error-text { color: #b42318 !important; }
@media (max-width: 1100px) {
  .inbox-grid, .inbox-shell.context-collapsed .inbox-grid { grid-template-columns: 260px minmax(0, 1fr); }
  .inbox-context-panel { position: fixed; z-index: 5; top: 64px; right: 0; bottom: 0; width: min(320px, 86vw); border-left: 1px solid var(--line); box-shadow: -8px 0 24px rgba(16, 24, 40, 0.12); }
  .inbox-shell.context-collapsed .inbox-context-panel { display: none; }
}
@media (max-width: 760px) {
  .inbox-shell { height: auto; min-height: 100vh; }
  .inbox-shell .topbar { align-items: flex-start; padding: 12px 14px; }
  .inbox-shell .topbar-actions { gap: 6px; }
  .inbox-shell .topbar-actions .nav-button { display: none; }
  .inbox-grid, .inbox-shell.context-collapsed .inbox-grid { display: block; min-height: calc(100vh - 64px); }
  .inbox-list-panel, .inbox-thread-panel { min-height: calc(100vh - 64px); border-width: 0; }
  .inbox-thread-panel { display: none; }
  .inbox-shell.has-selection .inbox-list-panel { display: none; }
  .inbox-shell.has-selection .inbox-thread-panel { display: flex; }
  .inbox-list { max-height: calc(100vh - 180px); }
  .inbox-timeline { padding: 14px; }
  .inbox-composer { padding: 10px 14px 14px; }
  .inbox-message { max-width: 92%; }
  .inbox-thread-header { padding: 12px 14px; }
  .inbox-back-to-list { display: inline-flex; }
  .inbox-thread-actions .badge { display: none; }
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font-family: Arial, "Microsoft YaHei", sans-serif;
  line-height: 1.5;
}

.login-shell {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
}

.login-panel {
  width: 100%;
  max-width: 380px;
  padding: 22px;
}

.login-subtitle {
  margin-top: 6px;
  color: var(--muted);
}

.login-button {
  width: 100%;
  margin-top: 16px;
}

button,
textarea,
input {
  font: inherit;
}

.app-shell {
  max-width: 1440px;
  margin: 0 auto;
  padding: 20px;
}

.settings-shell {
  max-width: 900px;
}

.settings-panel {
  padding: 16px;
  margin-bottom: 14px;
}

.settings-form {
  display: grid;
  gap: 4px;
}

.settings-form label,
.settings-panel > label {
  display: flex;
  flex-direction: column;
  align-items: stretch;
  gap: 6px;
  color: #344054;
  font-size: 13px;
  font-weight: 700;
}

.settings-note {
  margin-top: 8px;
  color: var(--muted);
  font-size: 13px;
}

.settings-status-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(180px, 1fr));
  gap: 12px;
}

.settings-status-grid > div {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #fbfcfd;
}

.settings-status-grid strong {
  display: block;
  margin-top: 4px;
}

.topbar {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 12px;
}

.topbar-actions {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 10px;
}

h1,
h2,
h3,
p {
  margin: 0;
}

h1 {
  font-size: 24px;
  line-height: 1.2;
}

.topbar p {
  margin-top: 6px;
  color: var(--muted);
}

.session-info {
  font-size: 13px;
}

.safety-banner {
  margin-bottom: 16px;
  padding: 12px 14px;
  border: 1px solid #f6c46a;
  border-radius: 8px;
  background: var(--warning-bg);
  color: #713b12;
  font-weight: 600;
}

.workspace {
  display: grid;
  grid-template-columns: minmax(320px, 40%) minmax(420px, 60%);
  gap: 16px;
  align-items: start;
}

.panel {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--panel);
  box-shadow: var(--shadow);
}

.input-panel,
.result-panel {
  padding: 16px;
}

.panel-title,
.section-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 14px;
}

.panel-title h2,
.result-section h3 {
  font-size: 16px;
}

label {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 14px 0 6px;
  color: #344054;
  font-weight: 700;
}

.required {
  color: var(--danger);
  font-size: 12px;
  font-weight: 700;
}

textarea,
input {
  width: 100%;
  border: 1px solid #cbd5df;
  border-radius: 6px;
  padding: 10px 12px;
  background: #ffffff;
  color: var(--text);
  resize: vertical;
}

textarea:focus,
input:focus {
  outline: 2px solid rgba(37, 99, 235, 0.16);
  border-color: var(--brand);
}

.button-row {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 14px;
}

button {
  min-height: 38px;
  border: 1px solid transparent;
  border-radius: 6px;
  padding: 8px 12px;
  cursor: pointer;
  font-weight: 700;
}

button:disabled {
  cursor: not-allowed;
  opacity: 0.65;
}

.primary-button {
  background: var(--brand);
  color: #ffffff;
}

.primary-button:hover:not(:disabled) {
  background: var(--brand-dark);
}

.secondary-button {
  border-color: #cbd5df;
  background: #ffffff;
  color: #344054;
}

.secondary-button:hover:not(:disabled) {
  background: #f8fafc;
}

.link-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 38px;
  text-decoration: none;
}

.nav-button {
  border: 1px solid transparent;
  border-radius: 999px;
  padding: 8px 13px;
  font-weight: 800;
}

.nav-home {
  background: #eef2f6;
  color: #344054;
}

.nav-cases {
  background: #eef4ff;
  color: #175cd3;
}

.nav-review {
  background: #fff4ed;
  color: #b54708;
}

.nav-button:hover {
  filter: brightness(0.98);
}

.form-error,
.alert-box {
  margin-top: 12px;
  padding: 10px 12px;
  border-radius: 6px;
  background: var(--danger-bg);
  color: var(--danger);
  font-weight: 700;
}

.client-status {
  margin-top: 10px;
  color: var(--muted);
  font-size: 13px;
}

.badge-row {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
}

.badge {
  display: inline-flex;
  align-items: center;
  min-height: 26px;
  border-radius: 999px;
  padding: 4px 10px;
  font-size: 12px;
  font-weight: 800;
  white-space: nowrap;
}

.badge.high {
  background: var(--danger-bg);
  color: var(--danger);
}

.badge.medium {
  background: var(--warning-bg);
  color: var(--warning);
}

.badge.low {
  background: var(--success-bg);
  color: var(--success);
}

.badge.muted {
  background: var(--neutral-bg);
  color: #475467;
}

.empty-state {
  min-height: 260px;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 1px dashed #cbd5df;
  border-radius: 8px;
  padding: 24px;
  color: var(--muted);
  text-align: center;
}

.summary-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(130px, 1fr));
  gap: 10px;
  margin-bottom: 16px;
}

.summary-grid > div {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 10px;
  background: #fbfcfd;
}

.field-label {
  display: block;
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
}

.result-section {
  border-top: 1px solid var(--line);
  padding-top: 14px;
  margin-top: 14px;
}

ul,
ol {
  margin: 8px 0 0;
  padding-left: 20px;
}

li + li {
  margin-top: 6px;
}

.compact-list {
  padding-left: 0;
  list-style: none;
}

.compact-list li {
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 8px 10px;
  background: #fbfcfd;
}

.reply-box {
  margin: 10px 0 0;
  min-height: 150px;
  white-space: pre-wrap;
  word-break: break-word;
  border: 1px solid #b8c5d4;
  border-radius: 8px;
  padding: 12px;
  background: #0f172a;
  color: #e6edf7;
}

.note-text {
  margin-top: 8px;
  color: #344054;
}

.sticky-actions {
  position: sticky;
  bottom: 0;
  padding: 12px 0 0;
  background: linear-gradient(to top, #ffffff 75%, rgba(255, 255, 255, 0));
}

.local-marks {
  margin-top: 10px;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.review-panel {
  padding: 16px;
}

.review-toolbar {
  display: flex;
  align-items: end;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 14px;
}

.review-toolbar label {
  min-width: 180px;
  margin: 0;
  align-items: flex-start;
  flex-direction: column;
}

select {
  width: 100%;
  min-height: 38px;
  border: 1px solid #cbd5df;
  border-radius: 6px;
  padding: 8px 10px;
  background: #ffffff;
  color: var(--text);
  font: inherit;
}

.review-list {
  display: grid;
  gap: 12px;
}

.review-card {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 14px;
  background: #ffffff;
}

.review-card-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.review-card-header h2 {
  font-size: 15px;
  line-height: 1.45;
}

.review-time {
  flex: 0 0 auto;
  color: var(--muted);
  font-size: 12px;
}

.review-badges {
  justify-content: flex-start;
  margin-top: 10px;
}

.review-card-body {
  display: grid;
  grid-template-columns: repeat(2, minmax(220px, 1fr));
  gap: 10px 14px;
  margin-top: 12px;
}

.review-block {
  min-width: 0;
}

.review-block strong {
  display: block;
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 12px;
}

.review-block p {
  white-space: pre-wrap;
  word-break: break-word;
}

.review-block ul {
  margin-top: 4px;
}

.review-actions {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid var(--line);
}

.action-button {
  min-height: 34px;
  border-radius: 999px;
  padding: 7px 12px;
  font-size: 13px;
}

.primary-action {
  background: #eef4ff;
  border-color: #b2ccff;
  color: #175cd3;
}

.primary-action:hover:not(:disabled) {
  background: #dbeafe;
}

.secondary-action {
  background: #ffffff;
  border-color: #cbd5df;
  color: #344054;
}

.secondary-action:hover:not(:disabled) {
  background: #f8fafc;
}

.quiet-action {
  background: transparent;
  border-color: transparent;
  color: var(--muted);
}

.quiet-action:hover:not(:disabled) {
  background: var(--neutral-bg);
}

.sop-draft {
  margin-top: 12px;
  border: 1px solid #b8c5d4;
  border-radius: 8px;
  background: #ffffff;
  color: var(--text);
  overflow: hidden;
}

.sop-draft-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 10px 12px;
  border-bottom: 1px solid var(--line);
  background: #f8fafc;
}

.sop-draft-note {
  margin: 0;
  padding: 12px 12px 0;
  color: var(--muted);
  font-size: 13px;
}

.sop-draft-form {
  display: grid;
  gap: 12px;
  padding: 12px;
}

.sop-draft-field {
  display: flex;
  flex-direction: column;
  align-items: stretch;
  gap: 6px;
  margin: 0;
}

.sop-draft-label {
  color: #344054;
  font-size: 13px;
  font-weight: 700;
}

.sop-draft-textarea {
  min-height: 120px;
  border: 1px solid #cbd5df;
  border-radius: 6px;
  padding: 12px;
  background: #ffffff;
  color: var(--text);
  font-family: inherit;
  resize: vertical;
}

.sop-draft-textarea:focus {
  outline: 2px solid rgba(37, 99, 235, 0.16);
  border-color: var(--brand);
}

@media (max-width: 900px) {
  .workspace {
    grid-template-columns: 1fr;
  }

  .summary-grid {
    grid-template-columns: repeat(2, minmax(130px, 1fr));
  }

  .review-card-body {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 560px) {
  .app-shell {
    padding: 12px;
  }

  .topbar {
    flex-direction: column;
  }

  .topbar-actions,
  .review-toolbar {
    align-items: stretch;
    width: 100%;
  }

  .topbar-actions > *,
  .review-toolbar label {
    width: 100%;
  }

  .summary-grid {
    grid-template-columns: 1fr;
  }

  .button-row,
  .section-header {
    align-items: stretch;
    flex-direction: column;
  }
}

.nav-tickets {
  background: #ecfdf3;
  color: #067647;
}

.ticket-create-panel,
.ticket-section,
.ticket-overview {
  padding: 16px;
  margin-bottom: 14px;
}

.ticket-form-grid,
.ticket-control-grid,
.ticket-meta-grid,
.ticket-analysis-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(180px, 1fr));
  gap: 12px;
}

.ticket-form-grid label,
.ticket-control-grid label,
.ticket-resolution-form label,
.ticket-compose label {
  display: flex;
  flex-direction: column;
  gap: 6px;
  color: #344054;
  font-size: 13px;
  font-weight: 700;
}

.ticket-form-grid input,
.ticket-filters input,
.ticket-control-grid input {
  width: 100%;
  min-height: 38px;
  border: 1px solid #cbd5df;
  border-radius: 6px;
  padding: 8px 10px;
  background: #ffffff;
  color: var(--text);
}

.ticket-form-wide {
  grid-column: 1 / -1;
}

.ticket-filters {
  align-items: end;
}

.ticket-table-wrap {
  overflow-x: auto;
}

.ticket-table {
  width: 100%;
  border-collapse: collapse;
  background: #ffffff;
}

.ticket-table th,
.ticket-table td {
  border-bottom: 1px solid var(--line);
  padding: 11px 10px;
  text-align: left;
  vertical-align: top;
  white-space: nowrap;
}

.ticket-table th {
  color: var(--muted);
  font-size: 12px;
}

.ticket-table tr:hover td {
  background: #f8fafc;
}

.ticket-link,
.ticket-back-link {
  color: var(--brand);
  font-weight: 800;
  text-decoration: none;
}

.ticket-detail-shell {
  max-width: 1540px;
}

.ticket-overview-head,
.ticket-analysis-title {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
}

.ticket-number {
  color: var(--brand);
  font-size: 13px;
  font-weight: 800;
}

.ticket-meta-grid {
  margin-top: 14px;
  grid-template-columns: repeat(6, minmax(130px, 1fr));
}

.ticket-meta-grid > div,
.ticket-analysis-grid > div {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 10px;
  background: #fbfcfd;
}

.ticket-meta-grid strong,
.ticket-analysis-grid strong {
  color: var(--muted);
  font-size: 12px;
}

.ticket-control-grid {
  align-items: end;
  grid-template-columns: repeat(3, minmax(160px, 1fr)) auto minmax(120px, 1fr);
  margin-top: 14px;
  padding-top: 14px;
  border-top: 1px solid var(--line);
}

.ticket-detail-grid {
  display: grid;
  grid-template-columns: minmax(0, 2fr) minmax(320px, 1fr);
  gap: 14px;
}

.message-timeline,
.ticket-activity-list {
  display: grid;
  gap: 10px;
  margin-top: 12px;
}

.ticket-message {
  max-width: 88%;
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 11px 12px;
  background: #ffffff;
}

.ticket-message.inbound {
  border-left: 4px solid #2563eb;
}

.ticket-message.outbound {
  justify-self: end;
  border-right: 4px solid #067647;
  background: #f0fdf4;
}

.ticket-message.internal {
  max-width: 100%;
  border-style: dashed;
  background: #fffaeb;
}

.ticket-message-head,
.ticket-message small,
.ticket-activity small {
  color: var(--muted);
  font-size: 12px;
}

.ticket-message p {
  margin: 6px 0;
  white-space: pre-wrap;
}

.ticket-compose,
.ticket-resolution-form {
  display: grid;
  gap: 10px;
  margin-top: 14px;
  padding-top: 14px;
  border-top: 1px solid var(--line);
}

.ticket-analysis-grid {
  grid-template-columns: repeat(2, minmax(220px, 1fr));
  margin: 12px 0;
}

.ticket-human-reply {
  background: #ffffff;
  color: var(--text);
}

.ticket-send-box {
  margin-top: 16px;
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #f8fafc;
}

.ticket-activity {
  border-left: 3px solid #cbd5df;
  padding-left: 10px;
}

.ticket-activity p {
  margin: 3px 0;
}

.ticket-checkbox {
  flex-direction: row !important;
  align-items: center;
}

.ticket-checkbox input {
  width: auto;
}

.ticket-history-box {
  margin-top: 14px;
  border: 1px solid #abefc6;
  border-radius: 8px;
  padding: 12px;
  background: #ecfdf3;
}

.ticket-evidence-list {
  display: grid;
  gap: 12px;
}

.ticket-evidence-item {
  padding: 14px;
  border: 1px solid #d7dee5;
  border-radius: 10px;
  background: #fff;
}

.ticket-evidence-head,
.ticket-evidence-controls,
.ticket-evidence-upload,
.ticket-attachment-row {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.ticket-evidence-head {
  justify-content: space-between;
}

.ticket-evidence-controls,
.ticket-evidence-upload {
  margin-top: 10px;
}

.ticket-evidence-controls input {
  flex: 1 1 240px;
  min-width: 180px;
}

.ticket-attachment-list {
  display: grid;
  gap: 8px;
  margin-top: 12px;
}

.ticket-attachment-row {
  padding-top: 8px;
  border-top: 1px solid #edf1f4;
}

.ticket-attachment-preview {
  width: 72px;
  height: 52px;
  object-fit: cover;
  border-radius: 6px;
  border: 1px solid #d7dee5;
}

@media (max-width: 1100px) {
  .ticket-detail-grid {
    grid-template-columns: 1fr;
  }

  .ticket-meta-grid {
    grid-template-columns: repeat(3, minmax(130px, 1fr));
  }
}

@media (max-width: 760px) {
  .ticket-form-grid,
  .ticket-control-grid,
  .ticket-meta-grid,
  .ticket-analysis-grid {
    grid-template-columns: 1fr;
  }

  .ticket-form-wide {
    grid-column: auto;
  }

  .ticket-message {
    max-width: 100%;
  }

  .ticket-overview-head,
  .ticket-analysis-title {
    flex-direction: column;
  }
}